enquiries@stayhof.com
A serviced apartment is a residential property, let out nightly, and serviced on a weekly basis, with the services you would expect from a hotel. Furnished to high standards with a variety of property types and sizes giving you a home from home experience without the confines of a hotel room.
The benefits of choosing serviced accommodation over hotels are many, space being the greatest, with a one bedroom apartment for example you will have living space, a kitchen plus the bedroom and bathroom compared to a bedroom with en-suite you would get with a hotel. Comparatively, serviced accommodation is very competitively priced against hotels with satellite/Freeview TV and broadband internet included. Savings can also be made as the properties have the means of self catering, reducing the cost of restaurant bills.
Our serviced properties are very competitively priced compared to hotels. Stays of over a week can be very beneficial financially. Many properties are individually priced and our sales team will be happy to calculate rates to suit your location and budgetary requirements.
You can expect a real home from home experience. Our apartments and houses are chosen and furnished with comfort and convenience in mind. We aim to deliver first class service from enquiry through to departure and are driven by customer satisfaction. All of our properties feature Satellite/Freeview TV, broadband wireless internet, fully equipped kitchens.
We have a minimum stay policy of seven nights, however it is possible to stay in selected properties for just one night, subject to availability -
Call our team on +44 (0)118 951 41 51.
There are no hidden costs. We take care of all the bills, from heating to internet. Telephone line rental & broadband are included. Call charges are charged for; we pass on our lower rates to our guests.
Yes discounts are offered for long term bookings. Our sales team will be happy to calculate discounts and rates for you depending on the length of your enquiry.
We will do our utmost to ensure you are able to view your property before you commit if you wish to do so. If the property is currently occupied then a viewing of a similar property may be arranged. Our sales team will arrange this for you.
As soon as you have made your decision please give us a call. If you are not sure about certain elements of your requirement that's ok, maybe we can help, our team are here to assist you with your enquiry.
If you are flying into the country we can organise a taxi to meet you at arrivals. If you wish for some groceries to be ready for you at your apartment we can arrange this for you as long as we have enough notice, please supply a list of products required. Please note this will incur an additional fee of £15 on top of the cost of the products. If you have a special request let us know and we will do our best to arrange that for you.
Payment can be made by Credit card (which will incur a 3.5% surcharge including VAT), Cheque (requires clearance before check in), Travellers Cheques, cash, company invoice or paid directly into our bank. Payment is required prior to check in.
If you would like to extend your stay, please let us know so that we can ensure that we consult you before taking any future bookings on the apartment. If you require additional facilities, such as cots, Z-beds, specific TV channels (we cannot guarantee to provide all channels requested but will endeavour to do so), please let us know at time of booking so that we can confirm the additional charges and organise this before your arrival.
You will be sent a "Booking Confirmation" which will give you the address of your property and directions to the apartment ( Please see our terms and conditions for charges relating to changes in bookings).
We pride ourselves on our personal service to our guests, and we ask that you arrive within normal working hours in order that we can meet you and personally show you into your accommodation. We realise that this isn't always possible as flights are delayed, traffic jams etc. If you are arriving outside office hours we can arrange for comprehensive self-check-in details to be sent to you and we provide keysafes at many of our locations where keys can be left with instructions. In locations where keysafes are not available, we arrange for a member of our staff to meet you at the apartment to hand over keys and show you into the property.
An out of office hours check in will incur a charge of £25.00 + VAT - per hour or part thereof.
Our office is manned from 08:30 until 18:00 Monday - Friday. The phones are not manned outside of these hours and we are unable to take your calls, however we do have an emergency out of hours service for guests.
Check out time is by 10am on the day of your departure, unless otherwise agreed.
'Starter packs' are supplied in apartments, consisting of tea, coffee, sugar, milk, orange juice, breakfast cereal, dishwasher tablets (where the apartment has a dishwasher) & laundry tablets.
During office hours you are able to contact our staff in the office via telephone and e-mail. The office telephone number is 0118 951 4151 or alternatively you can e-mail us at enquiries@stayhof.com. Outside of office hours you are able to contact a member of our staff on the emergency line - 07786 452241. The emergency line should not be used for general enquires. Call-out charges will apply for non-emergencies. Add +44 and omit the zero for UK numbers if calling from overseas.
There are map links for all of the properties on our website. You will be provided with comprehensive information on how to find the property if you are checking in by yourself, and your booking confirmation will give details of exact arrangements for your particular booking.
Fourteen days notice is required to avoid charge. Please put your cancellation in writing to us, or send your cancellation notice via e-mail to Kelly@stayhof.com. In either case we will confirm the cancellation and any costs involved. For further information please see our terms and conditions.
Refunds will not be made unless we are able to re-let the property, in which case you will be reimbursed for the number of nights re-booked. We will always endeavour to re-let a cancelled period so that we can offer you a refund.
You are able to extend your stay as long as we have not taken another booking. If you would like the option to extend please let us know when making your booking. We will then ask you nearer the time of your plans to extend but we reserve the right to take other bookings if we cannot reach you or do not hear from you. Please keep in touch when staying for a longer period so that we are aware of your plans. A ten day notice of extension is required to guarantee your accommodation - please see our terms and conditions.
All our properties are cleaned on a weekly basis, and bed linens and towels will also be changed on cleaning day.
If keys and parking permits, remotes or cards are lost there will be a charge to you as the tenant for replacement of locks, keys and parking permits etc. Please note there may be an additional administration charge.
If something in the property is broken during your stay you should notify House of Fisher as soon as possible. We ask that you replace the broken item with a similar substitute; alternatively we can organize a replacement and charge you the amount.
If you are planning to have a guest stay with you, you need to notify us for health and safety reasons. Charges will be made for additional guests - please see our terms and conditions.
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